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Intelligent Automation for Scalable Customer Connections

Our Solutions

Omnichannel Conversations

Engage leads and clients through every channel from one seamless interface.

  • Real-Time Chat Monitoring: View and manage all active conversations.

  • Human Intervention: Instantly switch a conversation from AI to a human rep while retaining full history.

  • AI Response Generation: Trigger on-demand AI responses during live chats.

  • Seamless Handover: Maintain continuity between AI and human interactions.

  • Smart Link Processing: Placeholders like {{link:payment}} automatically resolve to client-specific URLs.

Client Hub — Centralised Client Management

Manage every client interaction, status, and link from one unified workspace.

  • Unified Client Profiles: Access all key details — contact info, notes, history, and engagement status.

  • Smart Action Links: Store personalised URLs (e.g., booking, payment, or document-upload links) within a client’s profile, ready for dynamic use in messages.

  • Status Management: Update client statuses in real-time to trigger automated workflows.

  • Data Portability: Import or export large batches of client data in seconds via CSV or API.

Configurable AI Agents

  • Custom Personas & Objectives: Configure AI agents such as “Lead Qualification Agent” or “Customer Support Agent”.

  • Conversation Controls: Adjust tone, creativity (“temperature”), response limits, and stop-words.

  • Contextual Awareness: Define which client data fields (e.g., first name, last interaction, notes) the AI should reference for richer context.

  • Smart Handoffs: Automatically route conversations to human agents based on keywords or triggers.

  • Personalised Variables: Use placeholders like {{first_name}} or {{link:booking}} to generate context-aware replies.

  • AI Testbed: Safely train and fine-tune each agent before deployment.

Advanced Sequences — Intelligent Multi-Step Journeys

Design complex, AI-optimised sequences that feel personalised and natural.

  • Visual Builder: Craft multi-channel journeys across Email, SMS, and WhatsApp.

  • A/B Testing: Test message variants with configurable split ratios to optimise conversion rates.

  • Branching Logic: Adapt each journey dynamically based on lead behaviour (e.g., “If no response → move to Sequence B”).

  • Conditional Steps: Trigger specific actions based on engagement scores or client status.

  • AI Timing Optimisation: The system learns and predicts optimal send times per client.

  • Sequence Analytics: Review detailed metrics for every step, test, and send time.

Ready to Transform Your Engagement Strategy?

Join forward-thinking businesses using Max Engage AI to streamline their communication, increase conversions, and deliver exceptional client experiences.

Seamless Integration with Your Infrastructure

Max Engage AI fits seamlessly into your existing infrastructure.
 

  • Webhooks: Receive real-time notifications on key updates and events.

  • Open API: Full documentation for integrating with CRMs, marketing tools, and internal systems.

  • Zapier Integration: Instantly connect with thousands of third-party apps.

  • Channel Management: Configure Email, SMS, and WhatsApp Business APIs in one place.

  • Security & Compliance: Built-in GDPR controls, encryption, and data-retention management.

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